Welcome to eduract. We hope you enjoy using our Platform and it adds some integral value to your life.
These Terms and Conditions govern your use of our tutoring services and website. By using our website and services, you agree to adhere to these Terms.
This is a legal and binding agreement between you, the user and eduract stating the terms that govern your use of the Platform. The website, www.eduract.com and mobile app, hereby referred as the Platform and the information, services and other materials contained therein are provided and operated by eduract. eduract offers curated and exquisitely designed online higher education and career assistance services.
Please review our Terms of Use, Privacy Policy and other policies available on the Platform that govern the use of the Platform. By accepting these Terms in any manner or accessing the website, you consent, agree, and undertake to abide, be bound by and adhere to the Terms.
These Terms and Conditions establish the terms and conditions for the use of eduract’s website, app and any features, subdomains, content, functionality, products, services, media, applications, or solutions offered on or through the site and/or the app and/or through any modes, medium, platform or format, including through Secure Digital cards, tablets or other storage/transmitting device.
These Terms and Conditions apply to all users of the Platform who create and / or make Content available on the Platform and users who access the Platform to learn a subject or a skill or users who access the Platform otherwise.
These Terms shall apply to eduract’s website, hosted mobile apps, WhatsApp groups, Facebook groups, Instagram pages, Facebook pages, email/SMS/phone communications and other social media forums hosted by eduract, deemed as the ‘Platform’ by reference.
There might be updated versions of these Terms that may be made available for your reference from time to time without prior notice. By visiting and accessing this Platform, providing your Personal Information (as described in the Privacy Policy), using the Services offered, you hereby expressly accept and agree to these Terms. Your continued use of the Platform after changes have been made will be taken to indicate that you have read and accepted those changes.
Eligibility
Our services are available to individuals who are 18 years or older or have the permission of a legal guardian. You are responsible for ensuring that the information you provide during registration, enrollment or otherwise using the website is accurate, current, and complete.
Use of Our Website
We are an online service platform enabling tutors to create and offer content in various formats in a diverse range of categories, publish and make this Content available to the Learners. eduract, in accordance with the Information Technology Act, 2000, or the Digital Millennium Copyright Act works as an intermediary between the Content Providers and Learners.
You agree and acknowledge that eduract shall have the right at any time to modify or discontinue any Service, product, aspect, or feature of the Platform and its availability. eduract also reserves the right to terminate your Subscription and / or restrict your access to the Platform, if you choose not to provide / partially provide the requested information.
Our website and services are for personal use only. You agree not to copy, reproduce, modify, distribute, or create derivative works of any content on our website without our prior written consent. You also agree not to use our website or services for any illegal or unauthorized purpose, or in any way that violates these Terms.
To be a part of our sessions and offerings on the Platform, you will need to register for a personal account by providing an email address and a unique password.
Upon payment of the Session fees, eduract shall grant you access to the session. The invoice may be provided to you along with the email confirmation thereafter.
Owing to certain exceptional circumstances, if eduract has granted you access to a session pending payment, and eduract does not receive payments within the stipulated time periods, eduract may, at its own discretion, withdraw your access to the Session without giving any prior notice.
You agree that you will never divulge or share access to your User Account with any third party for any reason. You also agree that you will create, use and/or access only one User Account, and that you will not use any User Account other than your own.
In setting up your User Account, you may be prompted or required to enter additional information, including but not limited to your name and email address. You understand and agree that all information provided by you is accurate, current and complete and that you will maintain and update your information to keep it accurate, current and complete.
You acknowledge that if any information provided by you is untrue, inaccurate, not current or incomplete, we reserve the right to terminate your use of the Platform and your enrolment into a session, to the extent applicable.
In addition to the registration process, as part of your use of the Platform, we may obtain certain information about you and your performance in the Sessions. We may
use, maintain, and store this information to provide certain services to you now and in the future, or for the purpose of marketing.
By registering your User Account, you agree that:
- you are registered for the Sessions only once and will not set up multiple User Accounts; and
- you will abide by these Terms and any terms specific to the Session.
In addition to the points above, you agree that as a learner, you are registering with the intent to complete the assignments, if any, that are relevant and applicable to the Session(s) into which you have enrolled.
Payment Terms
We charge for our tutoring services based on our listed prices. You agree to pay the applicable charges for the services you request in a timely manner. All payments are non-refundable except as specified in our cancellation policy.
Unless otherwise expressly agreed in writing by eduract, full payment for participation in a Program is required at the time of registration.
In the case of Demo sessions, a trial window shall be made available only after the full payment. During the trial window, if the learner makes a request, and to the satisfaction of eduract, eduract may, in accordance with the applicable refund policy for the particular Session, choose to refund the Program Fees paid, subject to deduction of applicable charges related to administrative and marketing expenses, as may be decided by eduract from time to time. Once the trial window is closed, there will be no refund allowed for any reason whatsoever. For all the sessions without any trial window, refund shall be done in accordance with the terms and conditions of the refund policy of the respective session.
It is the sole responsibility of the user enrolling into a Session to check the accuracy of, and evaluate the suitability and relevance of the session. The enrollment into a session is non-transferable.
To make payment for any session or to purchase any services or products offered by eduract through the Platform, you must have internet access and a current valid accepted payment method as indicated during sign-up.
eduract does not store any of your credit card information or such other information restricted by the Reserve Bank of India (RBI) for processing payment and has partnered with payment gateways like Razorpay for the payment towards the services. By using a third-party payment provider, you agree to abide by the terms of such a payment provider. You agree that in case eduract’s third-party payment provider stores any such information, eduract will not be responsible for such storage, and it will be solely at your discretion to allow the third party to store such information.
Any loss of such information or any loss incurred by you will be solely a loss incurred by you, and eduract is in no way liable for any such losses and is neither responsible to reimburse / make good such losses in any manner whatsoever. You also agree to pay the applicable fees for the payments made through the Platform.
eduract or its representatives will not ask for OTP or other authentication related information for any purpose, and we urge you to be cautious while making payments and during financial transactions.
Failure to pay the applicable Session fee may result in withdrawal of your access to a Program. Depending on where you transact with us, the type of payment method used and where your payment was issued, your transaction with us may be subject to foreign exchange fees or exchange rates. eduract does not support all payment methods, currencies or locations for payment. All applicable taxes are calculated based on the billing information you provide to us at the time of enrollment/purchase.
The cancellation of the program will be as per the refund policy. Each Program has specific refund terms which shall be applicable in case of refund on account of such cancellation requests.
If you have subscribed for a free trial or Demo Session, the free trial period will last for the period of time specified during your sign-up. Demo sessions may not be combined with certain other offers. If you have subscribed to a particular paid service or product within the last six months, or if your Payment Method, physical address, contact number or email address has been associated with an account for that paid service, you are not eligible to receive a Demo session for that service or product. If you begin your subscription with a Demo session, you may be ineligible for certain features of a product or service during your free trial period.
Use of our Educational Services
eduract reserves the right to cancel or reschedule any Session or live lectures/webinars, or to alter, modify or rearrange the schedule of topics, as well as the point value of the assignments, tests, quizzes, exams, projects and other such evaluations of progress.
You also understand that eduract, at its sole discretion, may limit, suspend, or terminate your use of the Platform and/or all eduract-provided services related to the Sessions, such as access to eduract tutors, support services or evaluation services.
eduract may modify or discontinue all services related to its Sessions at its sole discretion. You agree that eduract shall not be liable to you or to any third party for any such modification, suspension or discontinuance. Nothing in these Terms shall be construed to obligate eduract to maintain and support the Platform or any portion thereof or any associated services.
Subject to the applicable refund policy, if you no longer wish to use any Session, you may terminate your participation by giving a prior notice to eduract. Participants of eduract’s sessions shall be provided access to such classes via email. You agree not to share such access with any third party. If you are unable to attend any of our sessions, please provide eduract with prior intimation regarding this.
You shall be exclusively responsible for obtaining and maintaining any equipment or ancillary services needed to connect to, access, receive or use the Platform, including, hardware devices, software, and other internet, wireless, broadband, phone and/or other mobile communication device connection services. You shall be exclusively responsible for ensuring that such equipment or ancillary services are compatible with the Platform, and you shall be responsible for all charges incurred in connection with all such equipment and ancillary services for the use of the Platform.
Cancellation and Refund Policy
You may cancel or reschedule a tutoring session by providing at least 24 hours of notice to your tutor. Failure to cancel or reschedule a session within 24 hours may result in a full charge for the missed session.
We may cancel or reschedule a tutoring session for any reason, including tutor unavailability, technical difficulties, and conflicts. We will provide you with as much notice as possible if we cancel a session.
If we cancel a session, you will receive a refund or credit for the full charge related to the session.
Intellectual Property
The content, materials, and services on our website, including but not limited to text, graphics, logos, images, and software, are the property of eduract and are protected by copyright laws. You agree not to use our name, logo, or branding without our prior written consent.
Limitation of Liability
Our website and services are provided on an “as-is” and “as-available” basis. We make no representations or warranties of any kind, expressed or implied, regarding the use of our website and services. We do not guarantee that the website and services will be error-free, uninterrupted, or secure.
In no event shall eduract be liable for any direct, indirect, consequential, special, or incidental damages arising out of or in any way connected with use of our website and services.
Indemnity
You agree to indemnify and hold eduract harmless from any and all claims, liabilities, damages, losses and expenses, including reasonable attorneys' fees and costs, relating to or arising out of (a) your use or attempted use of the Platforms in violation of the Terms; (b) your violation of any law or rights of any third party; or (c) information or Content that you or others post or otherwise make available on the Platform or through any Program, including without limitation any claim of infringement or misappropriation of intellectual property or other proprietary rights.
Termination of Rights
You agree that eduract, in its sole discretion, may deactivate your account or otherwise terminate your use of the Platform or enrollment to a Program with or without reason, including, without limitation, if eduract believes that you have (a) breached the Terms; (b) infringed the intellectual property rights of a third party; (c) posted, uploaded or transmitted unauthorized Content on the Platform; or (d) violated or acted inconsistently with the letter or spirit of these Terms or any other applicable code of conduct.
You agree that any deactivation or termination of your access to the Platforms or Programs may be effected without prior notice to you and that eduract shall not be liable to you nor any third party for any termination of your account or enrollment into a Program. You also acknowledge that eduract may retain and store your information on eduract’s systems notwithstanding any termination of your account or enrollment into the Programs.
We reserve the right to suspend or terminate your access to our website and services at any time and for any reason. Upon termination, you are no longer authorized to use our website and services and must immediately cease all use.
Amendments:
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our website and services after any changes to these Terms constitutes your acceptance of the updated Terms.
Disclaimer
eduract makes no representations or warranties of any kind, whether expressed or implied, with respect to eduract Content or services available on or through this Platform and Programs, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. eduract does not make any warranty as to the results that may be obtained from the use of the services, or as to the accuracy or reliability of any information obtained through the services, or that any defects in the software will be corrected.
You may find information on availability of EMI options or loans for payment of your program fees on the Platform for certain programs. Please note this is for information purposes only and the loan facilities are provided by third party credit facility providers and eduract is not privy to any arrangement you may enter into with them. You will be bound by the terms and conditions of your agreement or arrangement with such third party credit facility providers and eduract will not in any way be liable or responsible for or in relation to any such arrangements.
Under no circumstances will eduract be liable in any way for use of any eduract Content or any other information, data, or other material downloaded or otherwise obtained through or from the Platform, including any errors or omissions, or any loss or damage or defamation of any kind incurred as a result of your use of or reliance on such information or data. -No advice or information, whether oral or written, obtained by the user from eduract or through or from the services, shall create any warranty by eduract.
Governing Law
These Terms and your use of our website and services shall be governed by and construed in accordance with the laws in India.
By accepting the Terms through your use of the Platform, you certify that you are 18 years of age or older. If you are under the age of 18 or under the legal age in your jurisdiction to enter into a binding contract, you may use the Platform only under the supervision of a parent or legal guardian who agrees to be bound by the Terms. If you are a parent or legal guardian agreeing to the Terms for the benefit of a child below 18, be advised that you are fully responsible for his/her use of the Platform, including all financial charges and legal liability that he/she may incur.
By using the Platform, you represent and warrant that you have the right, authority, and capacity to enter into the Terms and to abide by all of the terms and conditions set forth herein. eduract shall not be responsible for damage or other problems caused by any unauthorized change to these Terms made by way of hacking or cracking this page.
eduract may freely transfer or assign any portion of its rights or delegate its obligations under these Terms or any Program specific terms. You shall not transfer or assign, by operation of law or otherwise, any portion of your rights or delegate your obligations under these Terms or any Program-specific terms without the prior written consent of eduract.
Where a dispute arises, the parties involved shall make all reasonable efforts to resolve the dispute through good faith negotiations. If efforts to amicably resolve any dispute or claim between the parties are unsuccessful, then such dispute or claim arising out of or in connection with the Terms or any Program-specific terms shared with you, including any question regarding its existence, validity or termination, shall be referred to arbitration under the Arbitration and Conciliation Act, 1956, before a sole arbitrator to be appointed by eduract.
If you have any questions or concerns regarding these Terms, please contact us at {contact email}. By using our website and services, you agree to the terms outlined in this document.
Effective Date: 13/12/2023Last Updated: 13/12/2023