At eduract, we respect your privacy and are committed to maintaining and protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, share and store the information you provide us when using our platform. By accessing and using our services, you agree to the terms outlined in this policy. Herein we also explain the reason for collection of this information, your privacy rights and the choices you have regarding your information.
Please read this Policy carefully prior to accessing our Platform and using the Services. By accessing and using the Platform, providing your Personal Information (defined below), or by otherwise signaling your agreement when the option is presented to you, you consent to the collection, use, disclosure, sharing and storing of information described in this Policy.
If any information you have provided or uploaded on eduract violates the Platform Terms, eduract may be required to delete such information upon informing you of the same and revoke your access to the Platform if required.
Information We Collect
Personal Information:
When you enroll as a learner or register as a tutor, we may collect certain personal information, such as your name, identification number, email address, state of residence country, age, gender, location, contact number, photograph and educational background, specializations, etc. provided at the time of enrolment or registration or any time thereafter on the Platform.
Sensitive Personal Information shall include (i) passwords and financial data (except the last four digits of credit/debit card), (ii) health data, (iii) official identifier (such as biometric data, aadhar number, social security number, driver’s license, passport, etc.,), (iv) information about sexual life, sexual identifier, race, ethnicity, political or religious belief or affiliation, (v) account details and passwords, or (vi) other data/information categorized as ‘sensitive personal data’ or ‘special categories of data’ under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, General Data Protection Regulation (GDPR) and / or Data Protection Laws and in context of this Policy or other equivalent / similar legislations.
Usage of the term ‘Personal Information’ shall include ‘Sensitive Personal Information’ as may be applicable to the context of its usage.
Know Your Customer (KYC) information:
If you are registered with us, then, we also collect the KYC information, which may include information pertaining to your PAN number, aadhaar number, driver’s license, passport, your entity details such as name, MOU/AOA, certificate of incorporation, etc., along with the relevant documents. We collect this information and documents from you to complete our verification process.
Public profile information: We may also collect certain additional information from you to enable creation of your public profile on the Platform to help Learners and other Users know you better. We do not share your KYC information, documents or any such Personal Information on these public profiles. Your public profile will only contain Personal Information that are required for Learners to know you viz., your username, a brief description of any content you have made available on the Platform, your educational qualifications, your past associations, your photo, and such similar information that may enable a Learner to know you better. The information in your public profile will be based on the information you provide to us or as updated by you on such applicable sections.
Usage Data:
We may collect data on how you interact with our platform, including session duration, subjects accessed, and performance statistics.
When you write to us with a query, we will keep that correspondence, and the email address, for future reference; this may also include any phone/ mobile numbers if you have provided us the same as part of your communication either in writing (emails included), over a phone call or otherwise.
When you browse pages on our Platform, we will track that for statistical purposes which may be to improve the Platform and the Services.
Payment Information:
If you make payments for our tutoring services, we collect relevant payment details, such as billing address and transaction history.
Applicability
This Policy Policy only applies to the collection of your information through the Platform. eduract has taken reasonable precautions as per applicable laws and implemented industry standards to treat Personal Information as confidential and to protect it from unauthorized access, improper use or disclosure, modification and unlawful destruction or accidental loss of the Personal Information.
How We Use Your Information
Providing Services:
We use the personal information you provide to deliver our tutoring services and facilitate communication between tutors and students.
Improving User Experience:
Your usage data helps us analyze and enhance our platform, ensuring a more intuitive and interactive user experience, and personalized learning journey.
Payment Processing:
We utilize your payment information for the processing of payments for our services.
Communication:
We may use your contact information to send you important updates, session-related notifications, and promotional materials. You have the right to unsubscribe from marketing emails at any time.
Data Security:
We employ industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
While we strive to protect your personal information, please note that no method of data transmission or storage is 100% secure. We cannot guarantee absolute security.
Data Retention:
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Upon request, we will delete or anonymize your personal information from our active databases, except for any information that we need to retain to fulfill legal obligations or resolve disputes.
Sharing Personal Information:
We do not sell or trade your personal information to third parties for marketing purposes. We may share your personal information with our tutors to facilitate tutoring sessions and track student progress.
Access to your Information
You may be allowed to access and view the Platform as a guest and without creating an account on the Platform or providing any Personal Information. At eduract we do not validate any information, or account for any information provided by you as a guest, except as otherwise required under any law, regulation, or an order of competent authority.
However, to have access to all the features and benefits on our Platform, you are required to first enroll on our Platform. To do this, you are required to provide certain Personal Information as may be required. We may, in future, include other optional requests for information from you to help us customize the Platform to deliver personalized information to you. We also may keep records of calls or emails received from or made by you for making enquiries, feedback, or other purposes to enable rendering services effectively and efficiently.
Modification to Privacy Policy
Our business changes constantly and our Policy may change from time to time. We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our platform. By continuing to use our services after any modifications, you acknowledge and accept the updated policy.
If you have any questions or concerns regarding this Privacy Policy, please contact us at {contact email}. By using our platform, you agree to the terms outlined in this Privacy Policy.
We may, at our discretion, email periodic reminders of our notices and conditions, unless you have instructed us not to, but we encourage you to check our Platform frequently to see the recent changes.
Unless stated otherwise, our current Policy applies to all information that we have about you and your account.
Effective Date: 13/12/2023Last Updated: 13/12/2023